Probe into Ryanair and BA over COVID refunds closed by regulator

The investigation looking into if Ryanair and BA broke the law by offering vouchers or rescheduling instead of refunds has been closed by the regulator.
2 min read

ince the pandemic many flights have been cancelled, with people being left with no option but not to travel due to local lockdowns. The regulator began an investigation to see if Ryanair or British Airways broke any laws by not offering refunds and instead offering vouchers or the option to reschedule flights.

Today the regulator has closed the investigation due to a “lack of clarity” in the law. The regulator is unable to see if the two airlines did actually break any law by offering vouchers or rescheduling.

The regulator has said:

“After a thorough examination of relevant law, and the evidence it had gathered during its investigation, the CMA has concluded that the law does not provide passengers with a sufficiently clear right to a refund in these unusual circumstances to justify continuing with the case.” Both Ryanair and British Airways have issued a statement regarding the closing of the investigation.

Ryanair said:

“We operated a limited schedule during UK lockdowns for customers who travelled for essential reasons. Passengers had the option to change their bookings without paying the flight change fee and many availed of this option.”

British Airways said:

“During this unprecedented crisis we have acted lawfully at all times, issuing nearly 4 million refunds and offering highly flexible booking policies enabling millions of our customers to change their travel dates or destinations.”

Shares in both Ryanair and IAG (British Airways parent group) have risen by over 1% since the announcement.

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